Why to never go to Apple/Genius Bar for your Macbook repairs (reason #543)
Many people are so enamored with Apple’s advertising that they overlook the fact that Apple doesn’t have their best interest at heart, when it comes to Macbook repairs or servicing the products they sell you.
It has been documented EVERYWHERE, a million times, by a million different people. The cases of real life examples on how Apple/Genius Bar straight out lie, deceive, and mislead people because they don’t want to service their own products. But instead will do anything possible to convince you to buy one of their newest products!
The famous Apple Repair Tech – Louis Rossman, has countless videos on youtube, where he exposes Apple’s practices and has even taken them to court over the Right to Repair legislation. Many of these types of videos were also produced by CBS and other reporting organizations.
As Macbook repairs professionals we have seen it countless times and we always wonder why people still continue to buy their devices. When apple clearly treats their customers like cash cows and only want them ALWAYS to buy their new products.
I used to tell people that Apple will only willingly repair your device if it is covered by the Apple’s Applecare warranty program. But i have to start taking that back too. In this post, I will attempt to demonstrate why.
Last week, I had a customer come in because the screen on their Macbook Pro was damaged. Before coming in, they have told me over the phone, that they have taken it to Apple/Genius Bar and were told that the whole computer will have to be replaced because according to them, it was damaged with liquid.
So we told the person to bring it in for a quick diagnostic. We wanted to make sure the Macbook is working well before we change the screen on it.
When the person came in, they brought a receipt issued by AppleCare Service team. It looks like this:
What Apple/Genius Bar did here was weasel out of a warranty repair because their technicians have determined the Macbook liquid damage has occurred.
Now take a look at the actual “liquid damage”:
The spot that you see on the fan, is what they called liquid damage that excluded this machine from a warranty repair.
A couple of things need to be said here. first, this isn’t any kind of damage. This is just a spot of some kind of liquid that possibly went it via the back vent of the bottom cover and has only touched a fan. But we don’t really know that for sure. Because it could have been there from the beginning. How could we know… there were no marks of any liquid on the bottom cover itself. Therefore it is hard to say where this spot even came from.
The only fact here remains, is that this “liquid damage” had ZERO effect on the Macbook’s performance whatsoever. Was it liquid? Yes probably. Was it a damage? Absolutely not. All it needed was to be wiped off, just like you wipe a spot that fell onto your table. It does not affect anything at all.
Instead of cleaning it off, Apple decided to send the Macbook to another state and then treat it as a way to get out of their warranty repair and leave the customer disappointed. Like they do to many others on daily basis!
We wiped the stain off the fan, installed a new screen and the Macbook was working flawlessly.
It is really their policy to try to weasel out of as many repairs as possible. By finding slightest reasons, or making up reasons( which happens a lot too). So they don’t have to repair your device and just offer you to buy a new one. Don’t tell me I didn’t warn you.
For fastest and HONEST Macbook repairs call us at 805-585-5535.
I opened my first computer store, after i looked around to notice that people didn't have a proper place to repair their computers at.
It is similar (if not worse)with companies like Geek Squad(Best Buy), Genius Bar (Apple), Asurion(UbreakiFixit). They hardly do any inhouse repairs. Most of their computers get shipped out to manufacturers or other repair centers.
For that reason i was on a mission to change this industry and get computers fixed as fast as I can. So you and your family can get back to their zoom meetings as quickly as possible!
Another reason you should come here is because I fix most of the people's computer in the area anyway. Most just collect them and send them to me or I usually have to take care of their customers because the "other computer geniuses" break something and computer still ends up in our repair shop after that. I'm not saying that I'm perfect. I also make mistakes sometimes or sometimes get overwhelmed and forget something. But that doesn't happen very often. and if it does. It happens because of my own error or accident, not because I'm incompetent nor do i need to hide it by telling you to just go buy anohter computer cause this one is not fixable. Like other people do. I write this, because i really take it personally. And i don't understand why people have to lie instead of telling the person they don't know how to fix it. and just tell them to go look for some other options. I take this service seriously. I love doing it and i love providing nothing less than a truly NO-BS-Excellent service to people who come visit me! hope you will be one of them! Oh yes, and also in my free time i get out of town and shoot landscape photography! feel free to stop by our shop to see my artwork!
Visit my photography website here: Nature Photos For Sale
